Vancouver Head Office

120-1231 Burdette Street Richmond BC V6V 2Z2

+1 604.214.4477

Mon - Fri: 9am - 4:30pm PST

For Warranty & Product Support, please email us at with the following information for the fastest processing time. 

- Product Model
- Invoice #
- Description of Problem
- Photo/Video of Problem
- Contact #

Upon receiving all the above information, our Warranty & Product Support team will respond to you within 1-2 business days. 

Thank you again for choosing Pearl and we look forward to assisting you.